Experience

Core competencies

• Product vision and roadmap
• Roadmapping and prioritization
• Strategic planning and execution
• Product life cycle management
• Market and user research
• Data-driven decision making
• Metrics and analytics
• Agile and Scrum
• Customer-centric approach
• Cross-functional collaboration
• Leadership and team management
• Communication and presentation

1. July 2026 to now

   Senior Director of Product Management, Customer Experience and Mobile App, Hertz

   I lead Customer Care product, the Hertz app and Hertz Premier Curbside, with a team of four product managers across the US and India. I also lead Hertz’s strategy for AI assistants and agents.

2. September 2024 to July 2026

   Staff Product Manager, Customer Care, Hertz

   I owned AI chat and voice for customer care across Hertz, Dollar and Thrifty, the human contact-rate program and AI call analytics. From February 2026, I was the founding product owner of Hertz Premier Curbside, and from May to July 2026 the acting product lead for Skip the Counter.

3. January 2022 to September 2024

   Principal Product Manager, Last Mile Delivery via Gig Delivery, Walmart

   I worked on last-mile delivery by gig drivers on the Spark platform: Spark Shop & Deliver, machine-learning order batching and a drone delivery pilot. The programs delivered about $750M in combined savings and revenue.

   • I worked on Add Item Post Order Placement for Walmart Ecommerce, which lets customers add forgotten items after they order. It contributed to a $400M+ annual GMV increase.
   • I developed and improved live chat between customers and shoppers for Walmart Last Mile Delivery.
   • I worked on drone and bot delivery: strategy and roadmap, user research, a pilot with technology partners, and the success metrics.

4. April 2020 to March 2023

   Founder and President, Kiraana Delivery

   On the side, I founded and ran an online Indian grocery delivery business in Atlanta.

5. June 2021 to December 2021

   Principal Product Manager (Technical), Allstate

   I modernized photo intake for Quick Foto Claim, which handled more than 600,000 photo packages and 6 million images by November 2021, leading a team of four to six employees and two contractors. I also created an eight-week, hands-on training cohort for new product managers in Claims.

   • I owned the product roadmap and led cross-functional teams in engineering and design to ship features tied to KPIs and OKRs.
   • I ran user research and A/B tests, and used them to set priorities.
   • I mentored new product managers and ran product management training.

6. November 2020 to June 2021

   Senior Technical Product Manager, Allstate

   I took the sales-agent platform from idea to a minimum viable product in six weeks. I also worked on CollectiveNow, which cut the cost of an auto damage estimate by about two-thirds.

7. November 2018 to November 2020

   Technical Product Manager, Allstate

   I delivered the Liability Analysis Tool for more than 2,000 claims adjusters, cutting settlement time from about 30 days to hours.

   • I owned B2C SaaS products, including CollectiveNow and Individual Agents, a gig-economy model for onboarding sales agents.
   • I ran user research, analyzed data and tracked success metrics to shape product strategy.
   • I set up monitoring and alerting to catch and fix production issues early.

8. February 2017 to November 2018

   Sr. Software Engineer and DevOps, Allstate

   I automated releases: release times fell 40%, and deployments for critical apps went from about 10 hours to 15 minutes each.

   • I built internal tools and CI/CD pipelines with GitHub, Jenkins and Octopus.
   • I managed repositories and release management for agile projects.

9. May 2015 to February 2017

   Software Engineer, Allstate

   I built digital claims products, including self-service claim reporting and MyClaim.

   • I designed, coded, tested and documented new features using waterfall methods.

10. April 2011 to May 2015

    Sales Consultant, AT&T Mobility

    I sold AT&T’s products and services, met my sales goals and handled the whole sale, from contracts and warranties to payments and orders. I passed local market and competitor feedback to the store manager and handled customer service questions. In 2014 I was the region’s top retail sales consultant.

11. June 2010 to April 2011

    Sales Associate, Walmart

    I worked the sales floor at Walmart while I studied: stocking shelves, checking expiration dates, organizing displays and helping customers find products and make buying decisions.

12. June 2008 to June 2010

    Cashier, Subway

    My first job. I took orders, prepared food to customer specifications, ran the register and handled customer questions and complaints.