Writing
Notes on AI in customer experience, travel products and building with AI. Longer pieces live here; shorter ones on LinkedIn.
On LinkedIn
March 30, 2026
How AI changes the product manager’s job
“You’re not just defining and coordinating anymore, you’re building, testing, and iterating much closer to the problem.”
February 20, 2026Why we put AI at the front of the phone line
“Voice AI should reduce effort, not add novelty.”
March 14, 2025After HumanX 2025, on taking AI chat from evaluation to launch
“From vendor evaluation to implementation and going live.”